Qjumps apology for the Splendour ticket shambles
Qjump have issued the following apology:
“We would like to sincerely apologise to everyone affected by the issues experienced with the online sales of Splendour in the Grass tickets. We understand and acknowledge the frustrating time that many Splendour fans have experienced.
Unfortunately an issue with the bank’s payment gateway prevented some customers who had successfully queued from completing their purchase of tickets. Our team has been working around the clock to respond to each and every email and call. We hope you can be patient with us while we complete this process.
The demand for tickets far outweighed supply, with over 70,000 people trying to purchase 17,500 tickets and for many people the problems encountered with the queue and payment gateway meant that people were kept waiting for several hours only to miss out. For that we are very sorry.
Thanks for your understanding and patience.”
– Neil Ackland, Managing Director – Qjump.
In light of the fast sell out of Splendour tickets, Secret Sounds has announced a number of Splendour acts playing sideshows in the hope that this news will ease the disappointment of those who missed out on an event ticket.
Splendour sideshows include:
Hello Reykjavik! SIGUR R
